All returns are subject to prior approval prior.

Please contact customersupport@rsrtlxe.com immediately for returns process

Frequently asked questions about returns, refunds, and exchanges.

Once your return has been approved please follow the steps below:

• Visit our returns center  
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

The following refund options are supported:

• Refund to a store credit only  (if applicable)
• No exchanges/refund 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue, make it right, and issue a store credit. 

It is the customer sole responsibility to return the item back to our facility.  

For instructions on how to ship the returned products, refer to the email received after placing the return request.

We have a no refund/exchange policy, in the event you have received a damaged item upon arrival or the item is defective, or you received the wrong item. Please notify us at customersupport@rsrtlxe.com within 7 days of receiving your merchandise for any discrepancies or damages. 

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, a store credit will be processed within 5 - 7 working days after approval.

If approved, you will be automatically issued a store credit.

We have the right to revoke any returns due to customer negligence that do not meet the criteria for returns. Again we have a no refund/no exchange policy ONLY in the event of extenuating circumstances in which the items were received originally damaged and not quality assurance approved. 

It is the customer sole responsibility to return the item back to our facility.  

For instructions on how to ship the returned products, refer to the email received after placing the return request.